Course Description

Whether service users, members of the public, volunteers or other members of staff, recognising and promoting an excellent customer experience benefits the organisation, reduces the stresses and strains of challenging situations and makes work more satisfying.

Learning Outcomes

You will discover:

• The most important skills required for excellent customer experiences
• How to find out what customers really, really want
• How to calm situations and help the customer to solve their own problems
• The satisfaction and reward of making people happy without ‘giving in’

Cancellations

With fewer than 10 working days notice you will be charged the full course fee and this applies to organisations that have been awarded a bursary. For more information please refer to our full cancellation policy here.

Event Details