Registration is closed for this event
This course is suitable for anyone working in situations where ‘difficult people’ are a problem

Course Description

There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.

Learning Outcomes

You will discover:

  • Straightforward techniques to minimise difficult behaviours.
  • How to defuse angry and aggressive situations.
  • How to protect yourself from negativity and distress.


With fewer than 10 working days notice you will be charged the full course fee and this applies to organisations that have been awarded a bursary. For more information please refer to our cancellation policy here.

Event Details

25th February 2020 13:30 through 16:30
Voluntary Action Leeds
34 Lupton Street
Leeds LS10 2QW
United Kingdom
Phone: 0113 297 7920
Event Fee(s)
Training Fee
VAL Essentials Subscriber £ 48.00
Non VAL Essentials Subscriber £ 60.00

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