Focus on Customers - 25 February 2020

This course is for people working on the front line with customers, service users and visitors, in person or over the phone.

Course Description

Whether service users, members of the public, volunteers or other members of staff, recognising and promoting an excellent customer experience benefits the organisation, reduces the stresses and strains of challenging situations and makes work more satisfying.

Learning Outcomes

You will discover:

  • The most important skills required for excellent customer experiences
  • How to find out what customers really, really want
  • How to calm situations and help the customer to solve their own problems
  • The satisfaction and reward of making people happy without ‘giving in’

Cancellations

With fewer than 10 working days notice you will be charged the full course fee and this applies to organisations that have been awarded a bursary. For more information please refer to our full cancellation policy here.

Event Details

When
25th February 2020 10:00   to   13:00
Location
Voluntary Action Leeds
34 Lupton Street
Hunslet
Leeds LS10 2QW
United Kingdom
Contact
Phone: 0113 297 7920
Email:
Event Fee(s)
Training Fee
VAL Essentials Subscriber £ 48.00
Non VAL Essentials Subscriber £ 60.00
I have a bursary £ 0.00

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