Dealing with Difficult People - 21 May 2020

This course is suitable for anyone working in situations where ‘difficult people’ are a problem

Course Description

There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.

Please read our cancellations section below.

Learning Outcomes

You will discover:

  • Straightforward techniques to minimise difficult behaviours.
  • How to defuse angry and aggressive situations.
  • How to protect yourself from negativity and distress.

Cancellations

With fewer than 10 working days notice you will be charged the full course fee and this applies to organisations that have been awarded a bursary. For more information please refer to our cancellation policy here.

Event Details

When
21st May 2020 13:30   to   16:30
Location
Voluntary Action Leeds
34 Lupton Street
Hunslet
Leeds LS10 2QW
United Kingdom
Contact
Phone: 0113 297 7920
Email:
Event Fee(s)
Training Fee
VAL Essentials Subscriber £ 48.00
Non VAL Essentials Subscriber £ 60.00
I have a bursary £ 0.00

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